Terms of sale.

1. Seller and contact

AureoLife is an official brand name of Plantagusto Group Ltd. Oy, Business ID 3016223-8. Registered address: Riimukuja 6a, 00750 Helsinki, Finland.

Customer service: hello@aureolife.com. These terms apply to consumer orders delivered within the European Union.

2. Products, orders and prices

Product pages describe the contents and principal characteristics of each item. Please contact us before ordering if you need additional ingredient or allergen information.

Prices are shown in euros and include VAT for the selected delivery country. The basket shows the total product price, delivery charge and VAT before payment. An order becomes binding when we accept it and issue an order confirmation. If an item cannot be supplied, we will cancel the affected order and refund the payment.

3. Payment

Payment is processed securely by Revolut. Available payment methods are shown on the hosted Revolut checkout page. AureoLife does not receive your full card details. Payment is captured when the order is accepted.

4. Delivery

Delivery is available to EU countries listed in the checkout. Delivery costs €9.90 including destination VAT when the VAT-inclusive product subtotal is €100 or less. Delivery is free when that subtotal is greater than €100.

Unless a different timeframe is shown before purchase, we aim to dispatch within three business days. Delivery normally takes 3–10 business days after dispatch. We will contact you if a material delay occurs. Statutory rights concerning late or failed delivery remain unaffected.

You are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address or an uncollected parcel may be charged where permitted by law and reasonably incurred.

5. Withdrawal and returns

You may normally withdraw from an online purchase without giving a reason within 14 days after you, or a person you nominate, receives the goods. For an order delivered in several consignments, the period begins when the final consignment is received.

Submit the online withdrawal form or send an unambiguous notice to hello@aureolife.com before the period expires. Include your name, order reference and the items concerned. Merely returning goods without a notice is not sufficient.

After notifying us, return the goods within 14 days using the instructions we provide. You bear the direct cost of return unless the goods are defective or we agree otherwise. You may examine goods as you could in a shop, but you are responsible for diminished value caused by handling beyond what is necessary. Please keep food containers sealed if you may return them.

Statutory exceptions apply, including goods that deteriorate or expire rapidly and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. We apply an exception only where its legal conditions are met.

We refund payments received for the withdrawn goods, including the cost of our least expensive standard outbound delivery, within 14 days after receiving your notice. We may withhold the refund until we receive the goods or you provide evidence of return. Refunds use the original payment method unless otherwise agreed.

6. Damaged, incorrect or defective goods

Your statutory consumer rights and the seller’s liability for defects are unaffected. Contact hello@aureolife.com promptly with the order reference and, where helpful, photographs of damage. Do not discard damaged packaging until we respond. We will provide an appropriate repair, replacement, price reduction or refund as required by law.

7. Personal data

We process order, delivery and payment-status information as described in the AureoLife privacy notice. Revolut processes payment information under its own privacy notice.

8. Applicable law and disputes

Finnish law applies without depriving you of mandatory consumer protection in your country of residence. Please contact us first so we can try to resolve a concern.

You may also contact the consumer advice service or European Consumer Centre in your country. In Finland, consumers may refer disputes to the Consumer Disputes Board after contacting Consumer Advisory Services.